Terms of Service

By accessing this website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into this agreement on behalf of a company, you confirm that you have the authority to bind that company.

If you do not agree with any part of these Terms, please do not use our website or purchase our services.

Virtual Vanguards provides ongoing website maintenance, performance optimization, security monitoring, and design services for WordPress, Webflow, Framer, and Shopify websites.

The exact scope of work depends on the plan you select. Plan inclusions are described on our pricing page and confirmed in writing before work begins. Anything outside the agreed scope is quoted separately and requires your approval before we start.

• Billing cycle: Maintenance plans are billed monthly in advance unless a different cycle is agreed in writing.
• Automatic renewal: Plans renew automatically at the end of each billing period until cancelled.
• Price changes: We will give you at least 30 days' written notice before changing the price of an active plan.
• Late payment: If an invoice remains unpaid for 14 days, we may pause work on your site until the account is settled.
• Taxes: Prices are exclusive of any applicable sales tax or VAT.

You may cancel a maintenance plan at any time by emailing hello@virtualvanguards.com. Cancellation takes effect at the end of your current billing period, and you keep access to your plan until then.

To let us do our work, you agree to:

• Provide timely access to your website, hosting, and any accounts we need (with appropriately scoped credentials).
• Ensure you own or are licensed to use all content, images, and assets you supply to us.
• Respond to requests for approval or information within a reasonable time.
• Maintain your own domain registration and third-party subscriptions unless we have agreed to manage them.

We are not responsible for delays caused by missing access, missing content, or slow approvals.

Once you have paid for the work in full, you own the deliverables we create specifically for your website — designs, layouts, and custom code.

We retain ownership of our own pre-existing tools, frameworks, internal libraries, and general know-how. Third-party themes, plugins, fonts, and stock assets remain governed by their own licences, which you are responsible for maintaining.

Unless you ask us not to, we may reference your project in our portfolio and case studies.

Response times and monitoring frequency are set out in your plan. We aim to keep your site available and performant, but we do not control your hosting provider, DNS, third-party plugins, payment gateways, or the wider internet.

Any uptime or performance figures we publish are targets based on past work, not guarantees for your specific site. Scheduled maintenance is announced in advance where practical.

To the fullest extent permitted by law, our total liability arising out of or relating to these Terms is limited to the amount you paid us for the service in the three months preceding the claim.

We are not liable for indirect or consequential losses, including lost profits, lost revenue, lost data, or business interruption. Nothing in these Terms excludes liability that cannot lawfully be excluded.

We may suspend or end a plan if an account remains unpaid, if our services are used unlawfully, or if the working relationship becomes untenable. Where we end a plan without cause, we will refund any prepaid, unused portion.

On termination we will hand over any deliverables you have paid for and remove our access to your systems.

We may update these Terms from time to time. The "last updated" date at the top of this page reflects the most recent revision. Material changes affecting active plans will be communicated by email at least 30 days in advance.

These Terms are governed by the laws applicable at our principal place of business, and any dispute will be handled by the courts of that jurisdiction. Where you are a consumer, this does not deprive you of protections available under your local law.

Questions about these Terms? We are happy to talk them through.